Supervisors own three things and can see none of them in one place.

The signals already exist. They sit in four separate systems, on four different grains, and none of them were built for a supervisor. Click each responsibility to see what it costs when it stays invisible.

• 1Wellness. Burnout develops silently. By the time it shows up in handle time, absences, or attrition, the agent has been struggling for weeks.›
  The costBurnout that surfaces only after attrition has already landed. Replacing an agent costs far more than retaining one, and the early signals were in the data the whole time.
• 2Performance. Supervisors spend up to half their week on coaching, and most of it is prep. Manual interpretation produces inconsistent decisions, because there is no peer baseline to judge against.›
  The costCoaching outcomes that depend on which supervisor read the spreadsheet, not what the data said, with no consistent peer or cohort benchmark to separate a real outlier from normal variation. Consistency becomes a matter of luck.
• 3Adoption. Self cure rates, accept rates, login activity, and alert volume are the leading indicators of adoption, and nobody on the floor sees them.›
  The costAdoption gaps that stay invisible to managers above the supervisor. The platform quietly underdelivers and nobody knows where or why.

Where it comes from

One dashboard. Two layers. Click each step for the deck's description.

Four steps in a continuous optimization loop.

• 1Detect / Evaluate›
  Deck textPeer-relative cohort scoring: agent ranked against teammates on same channel, queue, and tenure band. Operational metrics only, no PII enters the prompt.
• 2Decide›
  Deck textRecommendation appears inline on the dashboard. Supervisor accepts, declines, or modifies. Auto-apply available for low-touch actions where the customer opts in.
• 3Measure›
  Deck textRe-evaluation on a configurable cadence. If performance improves, the model logs success. If not, it sequences the next action, never repeating a failed recommendation.
• 4Human-in-the-Loop Control›
  Deck textEvery step is logged: timestamp, action, confidence, rationale, and outcome. Full audit chain re-constructable end-to-end for AI governance review.

Product screens in the deck

The deck carries a live guided demo, Engagement Hub · Team Performance, in three views. They are not reproduced on this page; open the deck for the screens.

One workspace to see the signals, and a structured recommendation to act on them.

Gives supervisors one workspace to see wellness, performance, and adoption signals, and routes a structured recommendation to act on what they find.

• Burnout surfaces in attritiontoRisk detected before it costs the operation
• Coaching decisions made in spreadsheetstoConsistent, data-driven recommendations
• Reactive interventionstoEvery recommendation logged, auditable end to end
• Inconsistent decisionstoDashboard surfaces who's using Intradiem and who isn't

Front Office Suite, new, on the Harmoniq platform.

As the roadmap deck positions it.

What the Back Office Optimizer kit has and this one does not, yet.

• Discovery questions and listen-fors
• Objection talk tracks
• Beta program, if there is one: terms, eligibility, dates, obligations
• Pricing and ACV ranges
• Engagement Hub Pro: what it adds over Engagement Hub
• Target accounts and ICP definition
• Deployment prerequisites, connectors, out of scope, dependencies
• Who buys and why by persona, beyond the supervisor as user

• Currency. The source is the Engagement Hub section (five slides) of the Product roadmap deck Chris Busbee and Matt McConnell presented at All Hands 2026, read from the live deck on Sep 18, 2026. It is a roadmap presentation, not a sales enablement deck. Product confirms it is the narrative sellers should carry before this page is used on a call.
• The two layers. The deck says "One dashboard. Two layers." and then shows four steps. It does not name the two layers. Product names them, or the page keeps the four steps only.
• Two unsourced claims. "Supervisors spend up to half their week on coaching" and "replacing an agent costs far more than retaining one" have no source in the deck. Product names the source, or the page marks them as internal estimates.
• The missing sections. ROI example, discovery, objections, pricing, targets, deployment, what Pro adds. Product supplies each in any form and the page picks them up in the same shape as the Back Office Optimizer kit.
• Where it lives. This page is a file. It can sit on the Product SharePoint site or on a noindex Pages link like the other two kits; Product's call.